The GeneDx Provider Portal delivers a fast, efficient, secure, and HIPAA-compliant way for healthcare providers to order tests and access their patients’ test reports. Portal features include:
Follow the steps below to register for a Portal account:
We deliver a straightforward ordering process:
Here’s a more detailed look:
Important: Gathering Information & Records
Providing appropriate medical information and clinical records is an important part of the ordering process for several reasons:
While submitting all documentation up front during the ordering process is best, we understand that can’t always happen. If you need to upload documents after you’ve placed an order, you can do so by:
Next, you will collect your patients’ samples, including any parental/relative samples, and ship them to GeneDx for processing and analysis.
Once your results are ready, they can be accessed via the Provider Portal. They may also be emailed or faxed to you based on your reporting preferences.
Tip: You can receive automatic alerts when a report or update is available by subscribing to notifications in your Provider Portal account.
A provisional result is given within 5-7* calendar days after the start of testing, and you will receive a full written report in two weeks.
An email will be sent to the client letting you know when to expect the written report.
Genetic testing can deliver the following results:
A written report will include all potentially clinically relevant variants as well as secondary findings (secondary findings are reported only if elected by the patient).
Mitochondrial testing is included as part of GenomeXpress.
The Mitochondrial Genome and Deletion test results will be reported separately from Xpress test results with a typical turnaround time of 3-4 weeks.
*International clients will receive an email status update within 7 days.
To request copies of medical records for patients who received genetic testing ordered by another healthcare provider (e.g., genetic test results), please contact our Customer Service team at (888) 729-1206, option 3, or email: email@example.com. To request a patient’s raw data (e.g., sequencing files), please contact the data send out team at firstname.lastname@example.org.