Monday, May 27 is Memorial Day. Our lab and all support services will be closed. Kit orders placed on May 27 will be sent on May 28, and all in-transit patient samples will be held by the carrier and received on May 28. If you need assistance, please leave a message at (888) 729-1206 or support@genedx.com and we will respond when we return on May 28.

Social Media Guidelines

Our social media channels serve as valuable platforms for sharing information about GeneDx and the field of genetic testing.  We genuinely appreciate your engagement and the interest you show in our content. We want to let you know that while we strive to engage with our community, we operate in a highly regulated industry and some conversations and comments may not be appropriate for our social channels. Rest assured, we value your input and are grateful for your participation.

To ensure a respectful and productive online community, we strive to adhere to the community rules and guidelines established by social media platforms including Twitter, Facebook, LinkedIn, and Instagram.

Please follow these guidelines when engaging with us on social media:

  • Treat others with courtesy and avoid personal attacks or offensive language;
  • Safeguard personal and sensitive information, both yours and others;
  • Provide information supported by reliable sources and avoid spreading false information;
  • Do not violate copyrights, trademarks, or intellectual property rights;
  • Report any inappropriate behavior to platform administrators or moderators;
  • Comply with the terms of service and community guidelines of the social media platform on which you are engaging with us;
  • Do not post protected health information or pictures of patients without compliance department approval

We reserve the right to remove any comment at any time that we deem, at our sole discretion, to be in violation of these community guidelines. We also reserve the right to block any user that we deem, at our sole discretion, to be violating these community guidelines.

The content shared on our social media channels is provided for informational purposes only and should not be considered as medical advice. For personal health or medical conditions, please consult your healthcare provider.

We extend our gratitude for being a part of our social media journey, as we continue to explore and learn together about the exciting world of genetic testing. Your presence and contributions are truly appreciated.