Skip to the content
Provider Portal
Test catalog
Icon for Contact
  • Providers
    Back
    Icon for Exome Sequencing
    Exome Sequencing
    Icon for Genome Sequencing
    Genome Sequencing
    Icon for Educational resource hub
    Educational resource hub
    Icon for Targeted Variant Testing
    Targeted Variant Testing
  • Patients
    Back
    Icon for What's an exome or genome?
    What's an exome or genome?
    Icon for How does it work?
    How does it work?
    Icon for What are my billing options?
    What are my billing options?
    Icon for How has testing helped others?
    How has testing helped others?
    Icon for Can you help me access testing?
    Can you help me access testing?
    Icon for Where do I pay my bill?
    Where do I pay my bill?
    Icon for What if I still have questions?
    What if I still have questions?
    Icon for How do I get support?
    How do I get support?
  • How to order
    Back
    Icon for Test catalog
    Test catalog
    Icon for Forms
    Forms
    Icon for Billing
    Billing
    Icon for Specimen requirements
    Specimen requirements
    Icon for Ordering
    Ordering
    Icon for Results
    Results
    Icon for Genetic counseling services
    Genetic counseling services
    Icon for Request supplies
    Request supplies
    Icon for Provider FAQs
    Provider FAQs
  • Partnerships
    Back
    Icon for Biopharma
    Biopharma
    Icon for Epic Aura
    Epic Aura
    Icon for Newborn screening
    Newborn screening
    Icon for Patient advocacy organizations
    Patient advocacy organizations
  • About us
    Back
    Icon for Our story
    Our story
    Icon for Our research
    Our research
    Icon for Blog
    Blog
    Icon for Leadership
    Leadership
    Icon for GeneDx careers
    GeneDx careers
    Icon for Contact
    Contact
  • Rare. Yet Everywhere.
Provider Portal
Contact
  • Providers
    Back
    Icon for Exome Sequencing
    Exome Sequencing
    Icon for Genome Sequencing
    Genome Sequencing
    Icon for Educational resource hub
    Educational resource hub
    Icon for Targeted Variant Testing
    Targeted Variant Testing
  • Patients
    Back
    Icon for What's an exome or genome?
    What's an exome or genome?
    Icon for How does it work?
    How does it work?
    Icon for What are my billing options?
    What are my billing options?
    Icon for How has testing helped others?
    How has testing helped others?
    Icon for Can you help me access testing?
    Can you help me access testing?
    Icon for Where do I pay my bill?
    Where do I pay my bill?
    Icon for What if I still have questions?
    What if I still have questions?
    Icon for How do I get support?
    How do I get support?
  • How to order
    Back
    Icon for Test catalog
    Test catalog
    Icon for Forms
    Forms
    Icon for Billing
    Billing
    Icon for Specimen requirements
    Specimen requirements
    Icon for Ordering
    Ordering
    Icon for Results
    Results
    Icon for Genetic counseling services
    Genetic counseling services
    Icon for Request supplies
    Request supplies
    Icon for Provider FAQs
    Provider FAQs
  • Partnerships
    Back
    Icon for Biopharma
    Biopharma
    Icon for Epic Aura
    Epic Aura
    Icon for Newborn screening
    Newborn screening
    Icon for Patient advocacy organizations
    Patient advocacy organizations
  • About us
    Back
    Icon for Our story
    Our story
    Icon for Our research
    Our research
    Icon for Blog
    Blog
    Icon for Leadership
    Leadership
    Icon for GeneDx careers
    GeneDx careers
    Icon for Contact
    Contact
  • Rare. Yet Everywhere.

FAQs

Clinical

  • What is genetic testing? 
  • What is an exome?
  • What is a genome?
  • Why is my provider recommending exome or genome testing?
  • Why did my healthcare provider suggest testing family members, too?
  • What are the possible test results?
  • I have questions about my test results. Who should I contact?
Explore More

Ordering

  • Can I order a GeneDx test or specimen collection kit myself?
  • Do you offer at-home blood collection services?
  • My healthcare provider ordered a cheek swab (buccal) collection kit for me. How do I collect my sample?
  • I never received the GeneDx at-home sample collection kit my healthcare provider ordered. What can I do now?
Explore More

Billing

  • How does billing work?
  • What is the cost of GeneDx exome or genome testing?
  • Can I pay my final bill online?
  • Who should I contact if I have questions about billing?
  • How do I dispute my bill?
Explore More

Other/general

  • How do I contact GeneDx with general questions?
  • What can I expect during the genetic testing process?
  • What is a genetic counselor?
  • My health insurance requires genetic counseling. What should I do?
  • How can I connect with other patients who have the same genetic test result?
  • Where can I find resources related to my specific results or hear about possible research opportunities?
Explore More
Company
  • About us
  • Leadership team
  • IR/Media
  • Blog
  • Contact us
  • GeneDx careers
  • Licenses & certifications
Privacy
  • Privacy policy
  • Notice of privacy practices
  • Terms of service
  • Compliance
  • Social media guidelines
  • No surprise billing disclosure
  • Annual physician notice
Follow
  • LinkedIn
  • IG
  • FB
  • Twitter
  • YouTube
Fast Company Innovation Award

© 2025 GeneDx® , LLC