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Support for you and your patients
GeneDx’s 250+ genetics experts provide clinical support for you and genetic counseling services for your patients.
Clinical support for you
When you have complex clinical questions, you need timely answers. Our dedicated team of genetic experts is here to help every step of the way.
Before testing
- Selecting the right test
- Understanding insurance criteria
- Discussing testing with patients
During testing
- Sample collection and submission
- Billing and consent questions
- Resolving issues and delays
After testing
- Interpreting test results
- Explaining results to patients
- Guidance on next steps
Contact our team at Support@GeneDx.com or by calling 888-729-1206 and ask to speak with a genetic counselor.
Get clear, simple consent guidance
Consent for genetic testing includes decision-making about secondary findings, data sharing and research participation. We provide clear, comprehensive resources to support these conversations.
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Genetic counseling services for your patients
From pre-test questions to post-test results, our certified genetic counselors guide your patients every step of the way.
Pre-test support
- Consent education video
A clear, accessible patient consent education video that explains exome and genome testing and walks patients through their consent options. - Q&A session with our genetic counselors
Patients can speak directly with our certified genetic counselors to ask questions, making sure they feel confident and informed.
Post-test support
- Genetic counseling
Our counselors provide comprehensive post-test discussions, helping patients understand their results, next steps, and any emotional or social considerations. - Resources and support groups
We connect patients and families with relevant educational materials, community groups, and support networks to help them navigate care beyond the test result.
Refer your patients to our patient counseling team for post-test support
Contact our patient counseling team at PatientCounseling@GeneDx.com or 833-436-3832.
For Rapid or Ultra Rapid Sequencing, please contact our team at PatientGCSupport@GeneDx.com.
Referring providers will fill out the post-test genetic counseling referral form and submit it at the time of order or after results are issued.
The GeneDx patient counseling team will contact the patient to schedule an appointment.
Following the appointment, a consultation overview is sent to the referring provider summarizing the discussion, plan, and recommendations.