In order to ensure 2023 billing, testing must be activated before the end of the year, or within 30 days of proband sample collection (if sample was collected in 2023). For Exome, Genome, or Xpanded testing, if you do not expect parental samples to be received in time for testing to be activated with 2023 billing, please contact us at support@genedx.com to determine how to proceed.

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Genetic Counseling Services for Patients & Providers

Leave the heavy lifting to us so that you can focus on patient care 

Dedicated Genetic Counselors for Patients

We offer comprehensive genetic counseling services for patients tested by GeneDx offering additional resources to incorporate comprehensive genetic testing into your practice. Genetic counseling appointments are provided to patients via phone or HIPAA-secure videoconferencing and scheduling is flexible, with day, evening, and weekend hours available across many time zones.

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Pre-test genetic counseling is available through GeneDx or we will coordinate an appointment with one of our independent partners, pursuant to health insurance requirements.

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Post-test genetic counseling is available at no additional charge for GeneDx patients.

Enlisting the help of our patient counseling team couldn’t be easier. 

  1. Clinicians send a referral form to referral@genedx.com or via fax to (201) 605-6582.

  2. The patient counseling team will contact the patient to schedule an appointment.
  3. Following the appointment, a consultation summary is sent to the referring provider summarizing the discussion, plan, and recommendations.

Ready to get started? Reach out today. 

Please email patientcounseling@genedx.com or call (833) 436-3832 with any questions.

Experts You Can Trust

Our dedicated team of professional patient genetic counselors are experienced with:

  • Clinical genomics (whole exome and whole genome sequencing)
  • Rare disease 
  • Neurogenetics 
  • Hereditary cancer
  • Cardiogenetics
  • And more

Genetic Counseling Support for Providers

You need timely answers to your complex clinical questions. Our dedicated team of genetic experts is here to help you every step of the way. Our genetic counselors can assist with:

Selecting the appropriate test for your patients 

Supporting you through the patient consenting process

Answering clinical questions before, during, or after test results are released 

Providing patient-centric results in a straightforward, understandable report  

Assisting with results interpretation and guiding potential next steps 

We provide the genetic insights. You deliver the care.

Contact Us

Are you looking for clinical support from a genetic counselor? 

Contact our team of clinical service liaison genetic counselors by emailing support@genedx.com or by calling (888) 729-1206, option 3, and asking to speak with a genetic counselor.

Have additional questions? Customer service is standing by at support@genedx.com or (888) 729-1206.