GeneDx Genetic Counseling Services

GeneDx’s 100+ genetics experts provide patient counseling services and clinical support for providers.

Patient counseling services

For patients tested at GeneDx, we offer comprehensive genetic counseling with licensed genetic counselors nationwide, ensuring compliance with state laws. We offer phone appointments with flexible scheduling options, including evening availability, as well as interpretation services and secure video conferencing as needed.

What’s included with patient counseling:

Pre-test genetic counseling discussion, which includes reviewing genetic testing consent
Post-test genetic counseling discussion to educate patients on their results and provide guidance on emotional and social concerns with sensitivity and care
Connecting patients with resources and support groups for ongoing assistance

Ready to get started?

Enlisting the help of our patient counseling team couldn’t be easier.

Step 1

Referring provider will download* and fill out the genetic counseling referral form:

Step 2

Provider sends the referral form, along with any relevant medical documents not already provided with the order to the contact listed at the top of the referral form.

Step 3

The GeneDx patient counseling team will contact the patient to schedule an appointment.

Step 4

Following the appointment, a consultation overview is sent to the referring provider summarizing the discussion, plan, & recommendations.

*Alternatively, you can complete the electronic Rapid and Ultra-Rapid Genetic Counseling Referral Form.

Questions?

Contact our patient counseling team at PatientCounseling@GeneDx.com or 833-436-3832. For Rapid or Ultra Rapid Sequencing, please contact our team at PatientGCSupport@GeneDx.com.

Clinical support for healthcare providers

When you have complex clinical questions, you need timely answers. Our dedicated team of genetic experts is here to help every step of the way.

Our licensed genetic counselors can assist with:

Answering clinical questions before, during or after test results are released
Providing patient-centric results in a straightforward, understandable report
Results interpretation and guidance on potential next steps

Ready to connect with clinical support?

Contact our team at Support@GeneDx.com or by calling 888-729-1206, option 3, and ask to speak with a genetic counselor.