Provider portal information

The GeneDx Provider Portal provides a fast, efficient, secure, and HIPAA-compliant way for healthcare providers to order tests and access their patients’ test result reports.

Instant benefit
investigation result

Easy upload of clinical
documents with the order

Elimination of the
need to print and mail
additional paperwork

Specimen collection kit
requests as part of
the order

Reduced risk of typographical
errors or missing information

Personalized Genetic
Testing Price Estimate to
give to your patients

Easy, paperless test ordering & management



New to the GeneDx Provider Portal? Need a refresher on how to place an order? Download our quick step-by-step guides.

How to create an account

How to create an account

How to create an order

How to create an order


GeneDx is making it faster and easier for healthcare providers to conduct a benefit investigation. Our BI process is completed within the GeneDx Provider Portal, and in most cases, you’ll get an immediate result. For the rest, the BI will be returned to the portal, usually within 3-5 business days. Download our guide and FAQs to learn more.

Performing a benefit investigation

Performing a benefit investigation

Provider benefit investigation FAQs

Provider benefit investigation FAQs

Digital patient letters

NEW! As an enhancement to our Benefits Investigation (BI) process in the GeneDx Provider Portal, you now have the option of allowing GeneDx to securely email or text your patient/legal guardian a link to view their Patient Letter directly.

Your patient/legal guardian will be able to review their estimated financial responsibility provided by their health insurance company. The financial responsibility is determined solely on the patient’s health insurance benefits. They can then decide whether to move ahead with testing via our secure, HIPAA-compliant GeneDx Portal. You can still choose to provide the digital Patient Letter directly to your patients, if you prefer.


More options for your patients

With this new digital Patient Letter, your patient/legal guardian will be able to view their estimated out-of-pocket cost based on their health insurance benefits and the GeneDx self-pay pricing. They will then be able to make the choice to:

  • Approve testing with the patient’s insurance provided
  • Approve testing and switch to self-pay
  • Cancel Testing