Let GeneDx Help You Find Answers with Comprehensive Genetic Testing

More than one million patients and their providers have trusted GeneDx to provide personalized insights through genetic testing. With over 20 years of expertise in providing diagnostic testing for rare disorders and diseases, we deliver clear, accurate, and meaningful genetic information to healthcare providers, to help you fully understand your genetic health, and to guide your healthcare decisions.

[Patient quote about how GeneDx made a difference in their journey could be powerful. Imagery of the actual patient/family would be ideal if we have it.]

What Genetic Testing is and Why It’s Important

Genes are instructions that tell our bodies how to grow and develop. Sometimes, genetic changes (called variants) in our DNA might cause a health problem or affect development.

Sometimes, a healthcare provider may be able to diagnose a specific condition or disorder based on a patient’s physical symptoms. Other times, more information is needed in addition to clinical features to find a diagnosis. Many health problems have a genetic cause. Finding a diagnosis can help your healthcare provider more fully understand:

Your health

What to expect for the future

How to best manage or treat a condition

Where to find support resources

Genetic testing options like whole genome sequencing (WGS) and whole exome sequencing (WES) provide very comprehensive searches for genetic changes across a person’s genetic information all at once, potentially enabling your healthcare provider to reach a diagnosis faster without multiple testing steps.   

What are the Possible Genetic Testing Results?

Genetic testing can deliver several types of results:

Positive (or diagnostic)

This means we found a genetic change known to cause symptoms or a specific genetic disorder.

Negative (or non-diagnostic)

This means there were no genetic changes that explain your health condition. In this case, depending on the test ordered, your provider may order follow-up testing.

Variant of uncertain significance (VUS)

This means we found a genetic change, but based on the currently available scientific evidence, we cannot clearly say whether this is related to your health condition. In this case, depending on the test ordered, your provider might suggest additional follow-up.

Secondary Finding

This means that we identified a genetic change that is unrelated to the reason your provider ordered testing. This type of information, specific to exome and genome tests, is optional to receive, and occurs in about 3% of people. Depending on your results, a secondary finding may help you know if you’re at a higher risk for medical conditions such as cancer or heart disease. Before your provider places a test order, we encourage you to discuss secondary findings with them and determine if you’d like to receive these types of test results. Your healthcare provider can also help you understand the next steps, suggest treatment plan recommendations, or connect you with additional resources.

The Importance of Informed Consent

When choosing to pursue genetic testing, patients or their guardians must give informed consent for clinical genetic testing. This means that the individual has been educated about the risks, benefits, and limitations of genetic testing and has agreed to move forward with testing. GeneDx’s consent also covers the patient’s options for secondary findings and being contacted in the future for research purposes.

Click here to view GeneDx’s genetic testing informed consent form and policies about future contact for research purposes, use of de-identified data, and specimen retention.

What to Expect Before, During, and After the Genetic Testing Process

Here’s a quick overview of how the genetic testing process works:

  1. Your healthcare provider determines the appropriate test, gathers relevant medical records and family information, and places the order
  1. A blood sample, cheek swab, or other specimen is collected and sent to GeneDx
  1. Our lab receives and analyzes the sample(s)
  1. Your provider receives the results
  1. Based on the results, your provider may suggest you talk to a genetic counselor

Genetic Counseling Services

Your provider may offer genetic counseling as part of their testing support before and/or after genetic testing is ordered. GeneDx offers comprehensive genetic counseling services with a referral from your healthcare provider.

A genetic counselor is a healthcare professional trained in medical genetics and counseling, and skilled at communicating the complexities of genetic testing. During a genetic counseling session, a genetic counselor may review your family history, explain the benefits and limitations of genetic testing, discuss your test results, offer resources and support, and help you understand whether additional family members should be tested.

GeneDx’s patient counseling team and our independent partners offer:

Icon for Life Insurance
Pre-test genetic counseling pursuant to your health insurance requirements
Icon for Savings
Post-test genetic counseling at no additional cost
Icon for Calendar
Flexible appointment times, including evenings and weekends
Icon for Support
Support and guidance for you and your family
Ready to speak with a genetic counselor today?

Talk with your healthcare provider to request a referral. Once received, we will contact you to schedule an appointment.

If you have additional questions after speaking with your provider, contact our patient counseling team at (888) 729-1206, option 7 or email patientcounseling@genedx.com

Genetic Testing Costs and Billing

GeneDx believes that genetic testing should be available for all and that cost shouldn’t be a barrier, which is why we offer flexible billing and payment options.

GeneDx accepts most commercial insurance, Medicaid, and Medicare 

We offer competitive self-pay pricing, no-interest, no-fee payment plans when needed

Our robust Financial Assistance Program is designed to help reduce potential out-of-pocket costs associated with testing

Patient Advocacy

Learn how GeneDx supports education, promotes community outreach, and fosters connections by contacting us about patient advocacy at support@genedx.com.

Additional Resources

Would you like more information about the genetic testing process? The materials below offer quick details that can help:

Need assistance?

Our experienced customer support team is available to help answer any questions you and your family may have throughout the genetic testing process. Call us at (888) 729-1206, option 3, or email: support@genedx.com

In order to receive copies of your medical records (e.g. genetic test results), please contact our Customer Service team at (888) 729-1206, option 3, or email: support@genedx.com