Monday, May 26 is Memorial Day. Our lab and all support services will be closed. Kit orders placed on May 26 will be sent on May 27, and all in-transit patient samples will be held by the carrier and received on May 27. If you need assistance, please leave a message at 888-729-1206 or support@genedx.com and we will respond when we return on May 27.

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Can I send a different relative if a parent is unavailable for exome or genome testing?

Biological parents are typically the most informative specimens and are preferred whenever possible. If parents are unavailable, other relatives may be considered on a case-by-case basis. To review details of a specific case, you can contact a GeneDx Clinical Genomics Genetic Counselor at support@genedx.com or 1-888-729-1206.