Monday, May 27 is Memorial Day. Our lab and all support services will be closed. Kit orders placed on May 27 will be sent on May 28, and all in-transit patient samples will be held by the carrier and received on May 28. If you need assistance, please leave a message at (888) 729-1206 or support@genedx.com and we will respond when we return on May 28.

Sema4 Medical Records Requests

For patients who received genetic testing and services from Sema4, a copy of your report was sent to your ordering provider when testing was completed. To receive additional copies of your medical records, please download the Medical Record Release Form and return the completed form with the patient’s signature to support@genedx.com. The medical record release can take up to 60 days upon receipt of the completed, signed form. Please note, genetic ancestry information is not available as a standalone report or as part of the medical record release.

For non-ordering providers, the Medical Record Release Form must be completed with the patient’s signature and returned to support@genedx.com in order for the records to be released.

For additional questions, please contact our Client Services team at (888) 729-1206, option 3, or email support@genedx.com.