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FAQs

Clinical

What is genetic testing?
What is an exome?
What is a genome?
Why is my provider recommending exome or genome testing?
Why did my healthcare provider suggest testing family members, too?
What are the possible test results?
I have questions about my test results. Who should I contact?

Ordering

Can I order a GeneDx test or specimen collection kit myself?
Do you offer at-home blood collection services?
My healthcare provider ordered a cheek swab (buccal) collection kit for me. How do I collect my sample?
I never received the GeneDx at-home sample collection kit my healthcare provider ordered. What can I do now?

Billing

How does billing work?
What is the cost of GeneDx exome or genome testing?
Can I pay my final bill online?
Who should I contact if I have questions about billing?
How do I dispute my bill?

Other/general

How do I contact GeneDx with general questions?
What can I expect during the genetic testing process?
What is a genetic counselor?
My health insurance requires genetic counseling. What should I do?
How can I connect with other patients who have the same genetic test result?
Where can I find resources related to my specific results or hear about possible research opportunities?

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Ordering

Ordering

Can I order a GeneDx test or specimen collection kit myself?
Do you offer at-home blood collection services?
My healthcare provider ordered a cheek swab (buccal) collection kit for me. How do I collect my sample?
I never received the GeneDx at-home sample collection kit my healthcare provider ordered. What can I do now?