Telehealth Support for Genetic Testing

Easy At-Home Genetic Testing with Buccal Kits

Adapting to changing times does not have to impact your ability to provide necessary genetic testing for your patients. You may order GeneDx buccal kits to be shipped directly to your patients. The simple buccal collection process and prepaid sample shipping* can give your patients peace of mind: remain at home but still move ahead with their genetic testing needs.

To request that a buccal kit be shipped to your patient, please order it through the GeneDx Portal or email us at

Buccals accepted
Buccal swabs are accepted for over 97% of GeneDx’s genetic testing menu for easy at-home sample collection. See the individual test pages for the specimen types accepted for each test.
No printer needed
We can send a printed Informed Consent form to your patient along with the buccal kit. Choose the appropriate consent form to send in one of four languages (English, Spanish, French, or Arabic) when placing the order in the GeneDx Portal or email
Personalized support
Our clinical team is available via email and over the phone and to support providers through the entire ordering process, including providing you with verbal results, if needed.
Optional telegenetic patient counseling
MyGeneTeam, LLC, a GeneDx preferred partner, is available to provide genetic counseling services by phone or online video conferencing. To learn more or complete a referral, visit

  • Experienced, board-certified/eligible and licensed genetic counselors
  • Flexible appointments, including evenings and weekends

Share this instructional video with your patients to help guide them through the process of collecting and shipping their sample(s).

*Prepaid sample shipping applies for shipments in the U.S. and Canada only.