Monday, May 27 is Memorial Day. Our lab and all support services will be closed. Kit orders placed on May 27 will be sent on May 28, and all in-transit patient samples will be held by the carrier and received on May 28. If you need assistance, please leave a message at (888) 729-1206 or support@genedx.com and we will respond when we return on May 28.

Benefits Investigation (BI)

To help patients understand what they may expect to pay out-of-pocket, we offer a benefits investigation. This provides an estimate only, and the patient’s insurance determines the final bill.

It’s also important to note that approval or denial of a PA can impact a patient’s final bill, regardless of what estimate a benefits investigation may provide.

Billing Support

We have a dedicated billing team that can help answer your patients’ questions so you can focus on what matters most.

GeneDx’s Patient Billing Team can be reached via email at billing@genedx.com. Email allows our team to provide more detailed answers to questions, but if patients are unable to contact us via email, they can call us at (888) 729-1206, dial option 2, repeat 2.

For more details, please visit our Patient Billing page.