Monday, May 27 is Memorial Day. Our lab and all support services will be closed. Kit orders placed on May 27 will be sent on May 28, and all in-transit patient samples will be held by the carrier and received on May 28. If you need assistance, please leave a message at (888) 729-1206 or and we will respond when we return on May 28.

Benefits Investigation (BI)

To help patients understand what they may expect to pay out-of-pocket, we offer a benefits investigation. This provides an estimate only, and the patient’s insurance determines the final bill.

It’s also important to note that approval or denial of a PA can impact a patient’s final bill, regardless of what estimate a benefits investigation may provide.

Billing Support

We have a dedicated billing team that can help answer your patients’ questions so you can focus on what matters most.

GeneDx’s Patient Billing Team can be reached via email at Email allows our team to provide more detailed answers to questions, but if patients are unable to contact us via email, they can call us at (888) 729-1206, dial option 2, repeat 2.

For more details, please visit our Patient Billing page.