Provider Portal Information

Easy, Paperless Test Ordering & Management

The GeneDx Provider Portal provides a fast, efficient, secure, and HIPAA-compliant way for healthcare providers to order tests and access their patients’ test result reports. Ordering through the portal allows for a more streamlined ordering process with:

  • Instant benefit investigation results
  • Easy upload of clinical documents with the order
  • Elimination of the need to print and mail additional paperwork
  • Sample collection kit requests as part of the order
  • Reduced risk of typographical errors or missing information
  • Personalized Genetic Testing Price Estimate to give to your patients

How-To Guides

New to the GeneDx Provider Portal? Need a refresher on how to place an order? Download our quick step-by-step guides.

HOW TO CREATE AN ACCOUNT     HOW TO CREATE AN ORDER

Instant Benefit Investigations (BIs)

GeneDx is making it faster and easier for healthcare providers to conduct a benefit investigation. Our BI process is completed within the GeneDx Provider Portal, and in most cases, you’ll get an immediate result. For the rest, the BI will be returned to the portal, usually within 3-5 business days. Download our guide and FAQs to learn more.

PERFORMING A BENEFIT INVESTIGATION     PROVIDER BI FAQS

Digital Patient Letters

NEW! As an enhancement to our Benefits Investigation (BI) process in the GeneDx Provider Portal, you now have the option of allowing GeneDx to securely email or text your patient/legal guardian a link to view their Patient Letter directly.

Your patient/legal guardian will be able to review their estimated financial responsibility provided by their health insurance company. The financial responsibility is determined solely on the patient’s health insurance benefits. They can then decide whether to move ahead with testing via our secure, HIPAA-compliant GeneDx Portal. You can still choose to provide the digital Patient Letter directly to your patients, if you prefer.

With this new digital Patient Letter, your patient/legal guardian will be able to view their estimated out-of-pocket cost based on their health insurance benefits and the GeneDx self-pay pricing. They will then be able to make the choice to:

  • Approve testing with the patient’s insurance provided
  • Approve testing and switch to self-pay
  • Cancel testing

HOW TO SEND A DIGITAL PATIENT LETTER