Provider Portal Information

Easy, Paperless Test Ordering & Management

The GeneDx Provider Portal provides a fast, efficient, secure, and HIPAA-compliant way for healthcare providers to order tests and access their patients’ test result reports. Ordering through the portal allows for a more streamlined ordering process with:

  • Instant benefit investigation results
  • Easy upload of clinical documents with the order
  • Elimination of the need to print and mail additional paperwork
  • Sample collection kit requests as part of the order
  • Reduced risk of typographical errors or missing information
  • Personalized Patient Letter with out-of-pocket estimate to give to your patients

How-To Guides

New to the GeneDx Provider Portal? Need a refresher on how to place an order? Download our quick step-by-step guides.

HOW TO CREATE AN ACCOUNT     HOW TO CREATE AN ORDER

Instant Benefit Investigations (BIs)

GeneDx is making it faster and easier for healthcare providers to conduct a benefit investigation. Our BI process is completed within the GeneDx Provider Portal, and in most cases, you’ll get an immediate result. For the rest, the BI will be returned to the portal, usually within 3-5 business days. Download our guide and FAQs to learn more.

PERFORMING A BENEFIT INVESTIGATION     PROVIDER BI FAQS