To ensure that a patient’s test is billed to their 2024 health benefits, testing must be started before the end of the year. For exome, genome, or Xpanded testing, if you do not expect parental samples to be received before the end of the year, please contact us at support@genedx.com to determine how to proceed.

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I never received the GeneDx collection kit my healthcare provider ordered. What can I do now?

You may call GeneDx Customer Service at 1-888-729-1206 or email: support@genedx.com. Please ensure that you include the order from your healthcare provider.