What should I tell my patients if they have questions about billing?

To ensure that a patient’s test is billed to their 2024 health benefits, testing must be started before the end of the year. For exome, genome, or Xpanded testing, if you do not expect parental samples to be received before the end of the year, please contact us at support@genedx.com to determine how to proceed.

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Test catalog

What should I tell my patients if they have questions about billing?

If your patient has questions about their GeneDx bill, please have them contact our Billing team at Billing@GeneDx.com or 888‑729‑1206. If they have questions about their insurance coverage and benefits, please direct them to contact their insurance provider directly.

GeneDx offers a patient-friendly billing postcard with information on what to expect from the GeneDx commercial billing process, how to learn more about our Financial Assistance Program, and how to get in contact with our Billing team.

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