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The GeneDx Provider Portal 

The GeneDx Provider Portal delivers a fast, efficient, secure, and HIPAA-compliant way for healthcare providers to order tests and access their patients’ test reports.   

Ordering with GeneDx is as simple as 1-2-3

Creating a GeneDx Provider Portal account is simple. Just click “Account” in the top right corner of any GeneDx webpage and select “Sign up now.” After following the prompts, our team will manually confirm your new account; if you need to place an order immediately, please request expedited approval via your Regional Account Executive or Client Success Manager.

Video walkthrough: Creating a GeneDx portal account

Ordering via the Provider Portal is similar to ordering via any e-commerce site. Simply sign in, browse or search the test catalog, and place a test in your cart. Clicking on the shopping cart icon in the upper right corner of your screen takes you to the checkout page.

There, select “New order” if this is for a patient submitting a new sample to GeneDx for testing, or “Add-on order” if this is for a patient whose sample was previously provided to GeneDx.

Then follow the prompts to share the necessary clinical and billing information. Providing detailed and complete information upfront can:

  • Enable more accurate and thorough results
  • Reduce the time to interpret results, getting you answers sooner
  • Increase the likelihood that testing will be approved by insurance

Importance of submitting complete clinical information

Clinical note

Most insurance companies require documentation to establish medical necessity for genetic testing. Additionally, GeneDx requires that same information to initiate exome and genome testing.

Documentation with the following information must be submitted with an exome or genome order:

  • Why exome/genome is the most appropriate test for your patient based on their personal and family history (e.g., clinical notes and previous test results)
  • How testing results could potentially impact management, including explicit details and examples (e.g., clinical notes)
  • If applicable, documentation that genetic counseling was performed (e.g., separate genetic counseling consult note or documentation of counseling by the ordering provider)

GeneDx offers customizable templates to help you establish medical necessity for exome and genome testing.

ICD-10 codes

For tests orders being submitted to a patient’s insurance, submission of all relevant ICD-10 codes is critical to support the medical necessity of the test being ordered.

  • The primary ICD-10 code is the code most relevant to the diagnosis for the test being ordered.
  • Additional relevant ICD-10 codes should be submitted.
  • For exome testing, more than one diagnosis code is often needed to support medical necessity.

Click here to access a list of frequently used ICD-10 codes for neurodevelopmental disorders.

While the most efficient way to place an order is through our online portal, orders may also be placed via a paper test requisition form (TRF).

There are two ways to request sample collection kits:

  • Ahead of an order: If you would like to keep a few sample collection kits in your office, simply submit a request using our Request supplies webpage.
  • With an order: When placing your order in the Provider Portal, you will see a prompt asking if you need sample collection kits. You can ship kits to your office or, for cheek swab (buccal) kits, directly to your patient and/or their family’s home, making it easier to obtain biological relative samples for trio or duo testing.

If collecting samples in-office, ask your Client Success Manager to arrange for pick-up as soon as possible for prompt processing.

In addition to the easy-to-label collection tubes, the kits include:

  • Simple instructions and a QR code to access an instructional video (cheek swab (buccal) kits only)
  • Postage paid FedEx return envelope
  • Patient informed consent form

For complete details, please visit the specimen requirements page.

Resources to support the ordering process

The materials below offer additional resources that may be helpful as you become familiar with the GeneDx ordering process. 

Downloadable guides

Video

How to register for a portal account

How to place an order via the portal

Next steps

Questions? Please reach out to our Client Services team at Support@GeneDx.com or 888-729-1206. We look forward to talking with you.

Ready to learn about results? Visit our accessing and understanding GeneDx results page.