New! GeneDx now accepts cheek swab (buccal) sample collection for all patients receiving genome sequencing. Learn more.

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Ordering GeneDx Genetic Testing

Place
an order

Include
clinical info

Send
sample

The GeneDx Provider Portal

The GeneDx Provider Portal delivers a fast, efficient, secure, and HIPAA-compliant way for healthcare providers to order tests and access their patients’ test reports.

Register for the GeneDx Provider Portal (up to 2-day process)

Creating a GeneDx Provider Portal account can take up to two business days to complete as there is an important provider/account verification process that must be completed. Please factor this into your timeline if you are new to ordering with GeneDx.

On the GeneDx homepage, click “Account” in the top right corner to be brought to the login/registration page.
At the bottom of the white box, click “Sign up now.”
Complete page 1 of the registration form followed by a brief email verification process and then a final page of the registration form.
Once you submit your registration, you will see a message that says to allow 48 hours for access to be approved. If you would like to request an expedited account approval, please reach out to your Regional Account Executive or Client Success Manager.
Once your account is successfully set up, you will receive an email with a link to the Provider Portal and you can begin placing online orders.

Place an order via the Provider Portal

Once your portal account has been set up and you are signed in, you may now place orders online.

Add the desired test(s) to your cart from the test menu or by using the search function.
Once you have the tests you’d like to order, click on the shopping cart icon.
Select “New order” if this is for a patient submitting a new sample to GeneDx for testing or “Add-on order” if this is for a patient whose sample was previously provided to GeneDx.
Proceed through the following sections in the ordering process:
- Account information
- Patient details
- Payment information
- Clinical information
- Sample details
- Informed consent
Submit order

Importance of submitting complete clinical information

Clinical note

Most insurance companies require documentation to establish medical necessity for genetic testing. Additionally, GeneDx requires that same information to initiate exome and genome testing.

Documentation with the following information must be submitted with an exome or genome order:

Why exome/genome is the most appropriate test for your patient based on their personal and family history (e.g., clinical notes and previous test results)

How testing results could potentially impact management, including explicit details and examples (e.g., clinical notes)

If applicable, documentation that genetic counseling was performed (e.g., separate genetic counseling consult note or documentation of counseling by the ordering provider)

GeneDx offers customizable templates to help you establish medical necessity for exome and genome testing.

ICD-10 codes

For tests orders being submitted to a patient’s insurance, submission of all relevant ICD-10 codes is critical to support the medical necessity of the test being ordered.

The primary ICD-10 code is the code most relevant to the diagnosis for the test being ordered.

Additional relevant ICD-10 codes should be submitted.

For exome testing, more than one diagnosis code is often needed to support medical necessity.

Click here to access a list of frequently used ICD-10 codes for neurodevelopmental disorders.

Important information for sample collection

Proper and timely submission of DNA samples is key. Request collection kits through the Provider Portal when placing your order.

If collecting samples in-office, ask your Client Success Manager to arrange for pick-up as soon as possible for prompt processing.
Cheek swab (buccal) sample collection kits can also be sent directly to your patient and/or their family’s home, making it easier to obtain biological relative samples for trio or duo testing.

In addition to the easy-to-label collection tubes, the kits include:

Simple instructions and a QR code to access an instructional video (cheek swab (buccal) kits only)
Postage paid FedEx return envelope
Patient informed consent form

For complete details, please visit the specimen requirements page.